Terms of Service

Effective: October 2025 · These Terms govern your use of Desert Sky Concierge services and the website desertskyconcierge.com. By booking or using our services, you agree to these Terms.

1) Who we are

Desert Sky Concierge LLC (“DSC”, “we”, “us”) provides luxury concierge, mobile notary, and executive/virtual assistant services in the Greater Phoenix area and, by request, surrounding communities.

2) Not legal advice

We are not attorneys and do not provide legal advice. For notarization, we perform duties permitted under Arizona law. If you need legal guidance, consult licensed counsel.

3) Booking, scope & availability

  • Requests: Submit via our Contact page, email, or phone.
  • Confirmation: Bookings are confirmed only when DSC accepts in writing (email/text) with date, time, location, and scope.
  • Priority scheduling: May be offered for retainers or confirmed projects. Rush/after-hours support is subject to feasibility.
  • Limits: We may decline requests outside legal, ethical, or safety standards.

4) Client responsibilities

  • Provide accurate information, access, and timely approvals.
  • For notary: present acceptable government photo ID; ensure documents are complete (no blanks) and that signers are present and willing.
  • For Remote Online Notarization (RON): identity verification, credential analysis, and platform requirements must be met.

4A) Integrity in Every Service

Desert Sky Concierge does not provide real estate, loan signing, process serving, or courier delivery of controlled substances. We do not engage in legal, medical, or financial advisory services. Our purpose is to deliver administrative, personal, and lifestyle support with integrity, precision, and confidentiality.

5) Fees, travel & payment

  • Rates may include time-based fees, fixed project fees, travel or after-hours surcharges, witness fees, and platform fees for RON where applicable.
  • Quotes/estimates are good-faith and exclude unforeseen changes (e.g., additional signers, wait time, reprints).
  • Payment is due upon completion unless otherwise stated; retainers and certain engagements require prepayment.
  • We accept common electronic payment methods; details provided at booking.

6) Cancellations & rescheduling

  • Notify us ASAP to reschedule. Short-notice cancellations or no-shows may incur a fee to cover time and travel.
  • If DSC must reschedule due to unforeseen circumstances, we’ll offer the next available slot or refund any prepaid amount for unrendered work.

7) Third-party vendors & platforms

At your request, we may coordinate with vendors or use third-party platforms (e.g., courier, RON providers). DSC is not responsible for third-party acts or omissions. You are responsible for third-party charges unless otherwise stated.

8) Confidentiality & privacy

We handle client information with discretion and on a need-to-know basis. See our Privacy Policy for how we collect and use personal data.

9) Site content & intellectual property

Website content is owned by DSC and protected by IP laws. You may not copy, distribute, or exploit site content without permission.

10) Disclaimers

Services are provided using reasonable skill and care. Except as required by law, DSC disclaims warranties of merchantability, fitness, and non-infringement. Results depend on client cooperation and third-party timelines outside our control.

No outcome, turnaround time, or vendor result is guaranteed, as circumstances may vary and rely on third-party cooperation.

11) Limitation of liability

To the fullest extent permitted by law, DSC’s total liability for claims arising from services or the site is limited to the fees you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

12) Indemnification

You agree to indemnify DSC against losses arising from your breach of these Terms or misuse of services, except to the extent caused by our gross negligence or willful misconduct.

13) Governing law & venue

These Terms are governed by Arizona law. Venue lies in state or federal courts located in Maricopa County, Arizona.

14) Changes

We may update these Terms. Material changes will be posted with a new “Effective” date. Continued use after changes means acceptance.

15) Contact

Desert Sky Concierge LLC · Gilbert, AZ · Tel: (602) 851-4937 · Email: concierge@desertskyconcierge.com

If any provision is found unenforceable, the remaining provisions remain in effect.